POLICY & SHIPPING

  • We want you to be happy with your products! All returns require prior authorization by a Salt & Rind Representative. Please return your Salt & Rind subscription box within 7 days of the delivery date with the original packaging and products unopened and unused along with the invoice for a full refund. Return of used or open products will result in a 75% refund. Returns after 7 days will be issued 50% refund. We reserve the right not to accept a return. Original shipping and handling charges are non-refundable. We are not responsible for shipping costs if you choose to return the products.

  • We can ship anywhere in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customers are responsible for any duties and taxes or import fees associated with international shipping. When you place an order, you will be provided with shipping options that best suit the amount of product you buy and your location. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

  • If items were damaged during shipping, please open the package right away and take photos of the damaged product. Email us with your order number along with the photos of the damaged product and we will send out replacements and request the damaged ones be shipped back to us. For any package lost or stolen, the customer will be responsible for filing a claim with the specific carrier that was used to deliver the package. Please include our information requested on the Claim so that we are able to see the progress. The customer does receive tracking details so they can keep an eye on the delivery date and time to expect the package. Please reach out to a Salt & Rind representative once the claim is filed to work on shipping a new box.

  • When you log on to saltandrind.com, we respect your privacy. Saltandrind.com uses the information you provide us to help personalize product information and offers. We only use your name and address information to mail you promotional items, news and offers. We will never give or sell your user information or email address to anyone without your consent.

  • We use your email address only to send you information and updates about saltandrind.com. On your registration form, you may select whether or not you want to receive emails from us. You can unsubscribe at any time you wish to be taken off the saltandrind.com emailing list.

  • Like most e-commerce websites, we use "cookie" technology. A cookie is a very small text file that a website can save onto your computer's hard disk to store your information and settings. When you log on, the cookie tells us whether you have visited us before or are a new visitor. It doesn't track any personal information, give us the means to contact you, extract information from your computer or deliver viruses. Furthermore, your address or credit card information is never stored in a cookie. Cookies are simply the most efficient way for us to be able to offer you an enjoyable online environment.

  • Any information you provide to us at this site when you establish or update an account, enter a contest, shop online or request information (i.e. name, address, email address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable saltandrind.com to deliver services and information about our products to you. To ensure compliance with federal law, saltandrind.com does not maintain information provided by children under the age of 16.

  • For your convenience, our website may contain links to other sites. Saltandrind.com is not responsible for the privacy practices or the content of such websites.

  • Saltandrind.com believes in providing a safe and secure visiting experience for all of our clients. We provide stringent and effective security measures on our Website. It is our policy to never send private information, such as your credit card number, via email. In fact, this is a practice we recommend you adopt in all of your Internet activities. We designed saltandrind.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer.

  • We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel .gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

 
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